I bought a refreshed one that had a small crack by the laser, which I accepted when I bought it.
The laser itself initially worked but has become slower, the fan came on alot and the battery now doesn't last. It dies after 42-66 goes. I've had it for just over a year and a half. I have only used it on chin and top lip as per instructions but with no difference to regrowth. I have pale skin and dark hair. The battery life is rubbish considering how little it's been used.
The Laser head is too small and time consuming to use anywhere else on my body.
Sadly I have lost out as it isn't covered under warranty as it was a refreshed item.
I don't write reviews but it is alot of money for something that doesn't last.