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Delivery & Returns

Delivery to

We offer a wide range of flexible delivery options to have your products delivered when it suits you.

Your order will be shipped out with Aramex, you will receive either an SMS or e-mail with the one-hour time slot on the delivery day to make sure you receive your parcel in a timely manner.

If you are ordering multiple products including items on pre-order, your items may be delivered separately. However, you will only pay one delivery charge.

Delivery:

You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.

In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.

Order tracking:

You will receive an email with the tracking number and shipping confirmation once your order leaves our warehouse. You will be able to check your order on the website of the shipping service corresponding to the selected shipping method.

Returns:

Please note that we cannot be held responsible for loss or damage to your package during transit.

We offer a 2-year warranty on a range of products, which can be managed directly with our customer service team HERE for any technical faults experienced. If your item is found to have an issue, then we will endeavour to replace it as a like for like replacement. If your item is functioning to manufacturer specifications, then it will be returned to you. This excludes Refreshed NuFACE devices which come with a 6-month warranty period and Refreshed Tria Devices which come with a 12-month warranty period.

With limited edition models, we will do our best to replace the device with the same model if stock is available. Otherwise, we will replace the device with the standard model.

In cases where an item is discontinued during the warranty period, and we are unable to exchange, we may offer store credit as an alternative.

Changed your mind? If the item is new and unused, with all original accessories, packaging, and manufacturing seals intact, you will be eligible for a full refund and have 30 days to return your item. Please note that we are unable to refund any delivery or postage costs incurred.

We will endeavour to process your return within 5 working days of receiving your package. Once the return has been processed, you will receive an email confirming your refund or replacement. It may take up to 5 working days for the refund to be credited to your account. However, some payment service providers and payment types may take up to 14 days to credit your account.

Please note, all refunds are to the original payment method. If a gift card was used for purchase, then the refund will be a store credit.

For a number of brands, we offer a money back guarantee. Full details of this return policy are mentioned on each product PAGE and it is only applicable to devices. See terms & conditions HERE. Please note, this is not applicable for consumable items, including gels, patches, brush heads, etc.

For some brands such as Elvie, Sensica and Tenscare require approval from the brand before accepting a return. You can either do this directly through the brand or contact our customer service team who will carry this out for you. Please note, if the brand does not approve the return then we will be unable to accept it back.

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